Returns Policy

Returns Policy

Please see information about our returns policy below. If you have any questions at all please get in touch.

Limited Edition Prints

Purchases of limited edition fine art prints and original works are final. We are unable to accept exchanges or refunds of prints for change of mind.

If you have purchased a print and it has been damaged in transit please notify us within 7 days of receiving the goods by emailing mitch@mitchellenglish.com.au for assistance. Please make sure to open your package within this time.

Please keep all original packaging and the print as we may require photos or the original print to process your claim.

Workshops Booking & Cancellation Policy

Our workshops are limited to 8 people and often sell out months in advance. Once sessions fill, we turn other participants away and close off our website and advertising for those dates.

Stuff happens and plans change. We understand that, and we're always happy to accommodate our painting guests, as we truly value each and every one of you. In return, we ask for your understanding that any cancellation can mean reopening booked-out workshops. This requires extensive administrative work and marketing expense, and thus, cancellations significantly impact our small studio.

By purchasing a ticket, you agree to the following terms:

Cancellations & Refunds: If you need to cancel your booking, you can request a refund up to 14 days before the workshop date. All refunds incur a flat $100 administrative and card processing fee. The remaining $450 will be returned to your nominated account.
Rescheduling & Transfers: Alternatively, you may transfer your booking to a future workshop date completely free of charge, subject to availability.
Last-Minute Cancellations: Cancellations made within 14 days of the workshop start date are non-refundable, as materials and catering have already been finalised. You may, however, transfer your ticket to a friend or family member at no extra cost, or transfer your booking to a future date as stated above.

Bordeaux Masterclass Cancellation & Refund Policy

Deposit: The deposit secures your place with the château and is strictly non-refundable and non-transferable, as it reflects our immediate financial commitment to the venue on your behalf.
Final Balance: The remaining balance is due exactly 6 weeks prior to the retreat arrival date.
Cancellations outside 90 days: If you cancel your booking more than 90 days before the retreat arrival date, your remaining balance will be waived, but the initial deposit is forfeited.
Cancellations inside 90 days: Because our retreats are strictly limited to 8 painting guests and international venue commitments are locked in very early, cancellations made within 90 days of the arrival date are 100% non-refundable, and all payments are forfeited. You are welcome to have a friend or family member substitute into your spot however.
Guest Substitution: If you are unable to attend, you are welcome to pass your spot along to a friend or family member to take your place for the same retreat dates. Your replacement guest must step into the existing payment timeline and ensure the final balance is settled 6 weeks prior to arrival. All financial exchanges between you and your replacement must be handled directly between yourselves.
Travel Insurance: We strongly recommend taking out comprehensive travel insurance when you book. Claims and coverage are between you and your insurer.